Yao Hao, a security officer of Zhengzhou Xinyuan Family, is mainly responsible for the daily work of the community patrol. His understanding of security posts is two words: 'responsibility.' He adhered to the code of conduct of the owner-first, and practiced the 'six-hearted service' concept. In his ordinary job, he carefully took care of drunk owners in the middle of the night, looking for wallets for the owners regardless of the cold, and won the high praise of the owners. In the year, he won a total of 8 banners, 400 phone calls and 5 praise letters.

        一、Defend responsibility and ensure the safety of the park

       The safety of the park stems from the sensitivity and timely exclusion of occupations at each risk point, stemming from the insistence on each responsibility. Safety patrol is the daily duty of Yao Hao. Every day, he will inspect the park, corridor, roof, fire-fighting facilities, underground garage, etc. according to the established route. Every corner of the park has left his footprints, and timely check the abnormal situation for the owners. Create a safe living environment. At the same time, he also fully implemented the company's '100-day safety and no accident' requirements, strengthen the control of the control and risk hazards, and ensure the safety of the park. His security team won the company's first place with a 'zero accident.' During the night patrol, I often want to meet the needy helper. He will lend a helping hand for the first time. Among them, at 3:30 am on November 18, a 1# building owner will have to eat with customers for work, and he will be drunk when he returns. Losing consciousness, Yao Hao, who is patrolling, will tell the situation that Yao Hao will deliver the drunken owner to his home and take care of the owner until the owner falls asleep. In order to express his gratitude, the owner specially sent the banner.

        二、Warm service and help the owners

       Yao Hao practiced the six-hearted service in his daily work, helping the elderly to lift heavy objects, and actively greet the owners. Although it is a trivial matter, he insists on it every day. Among them, on a cold night in November, a owner of the 1# building lost his handbag due to drunkenness, and there were valuable items such as wallets. The owners are very anxious and begged for the property management office. After Yao Hao learned the situation, on the one hand, he arranged the monitoring room on duty to obtain surveillance video, and carefully searched according to the owner's walking route; on the other hand, led the patrol personnel to conduct a “carpet-style” inspection in the park regardless of the cold, without letting go of any one. corner. Hard work pays off, finally found a handbag in the corner of the first floor of the 1# building. When Yao Hao delivered the handbag to the owner's home, the owner was very grateful and praised the property staff for their due diligence and service enthusiasm.

        三、Caring for employees and building excellent teams

As the person in charge of the safety patrol class, Yao Hao is also caring for the newly recruited employees. Every day, he will ask the members of the duty team to ask questions. When the family members of the new employees are not very good, they will take the initiative to buy the necessities for their employees and promptly guide the employees. When I work hard, when I am not working well, I will actively look for employees to talk about them, and solve their difficulties and difficulties one by one. Everyone will be his 'good brother.' At the same time, in the implementation of work standards and daily training, Yao Hao is also very strict, their team in the company's security service skills competition, full of mental state, excellent professional knowledge, skilled business skills won the first place, won the owners Agree.

         In the ordinary post, silently, Yao Hao infects everyone with practical actions, and will continue to use the 'six hearts' to serve the owners. With hard sweat and sincere service, he wrote the song of the property owner who touched the owner.